Continuous Improvement: Deliberate, Disciplined, Detailed

Harbec’s keys to success stem from a deliberate and disciplined attention to quality in everything we do.

More and more the behavior elements of business success are being studied. Why do some businesses succeed and others fail? Why do some businesses have product recalls while others don’t? In the past 20 years the term quality has become engrained in U.S. manufacturers and is a precursor to financial performance (top and bottom line results), regulatory compliance, customer satisfaction, and business reputation. As a result, the management of quality is a business objective and management priority which results in the efficient, responsible, and innovative operation of the business. Managing quality is prescriptive, proactive, and preventive. It requires the ability to take a holistic and systems-level view of the business value-chain and a microscopic level of detail of individual parts. Quality cuts across business functions from procurement and supply chain logistics to materials management, manufacturing, part inspection, packaging, and shipping. Quality is not one person’s title; it is everyone’s responsibility. Many years ago Harbec understood how critical quality was to its business. As a result it chose to become ISO 9001 certified and manage quality as a business priority across all facets of its business.

The following Harbec lessons on quality management are useful reminders to ensure that your employees, vendors, and customers view quality with a sense of urgency and accountability, and how you can constantly reinforce your quality culture:

Managing quality is unique to the management culture of every business. However there are cross-cutting best practices such as those identified from Harbec that allow quality to achieve business results. As a result of proactively managing and strengthening quality in all of its operations and relationships, Harbec has been able to increase its technical capabilities, establish and measure goals, dramatically decrease customer complaints and returns, lower scrap, and decrease PPM numbers while increasing productivity in sectors known to value and demand high quality including medical, electronics, aerospace, and automotive manufacturing. People are the beating heart of any organization. With a focus on empowering and training its employees Harbec has been successful at making quality a company-wide commitment beyond the confines of a single department. When everyone’s responsibility is quality, everyone wins.

Please check our Solutions! newsletter for more thoughts on Quality.

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The Aviation Industry is highly regulated with demands and controls that ensure the safety and reliability of equipment and materials. Our aviation, space and defense customers can be confident that HARBEC retains a certified Quality Management System which is well implemented and designed to deliver increased customer satisfaction as a natural by-product of tracking key quality goals of on-time delivery and compliant product to our customers. Our processes are monitored to improve efficiency, ensure product safety and reliability while continually improving.

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The Medical Industry is highly regulated with demands and controls that ensure regulatory requirements and customer expectations are met. Our medical device customers can be confident that HARBEC retains a certified Quality Management System which is well implemented and designed to deliver increased customer satisfaction as a natural by-product of tracking key quality goals of on-time delivery and compliant product to our customers. Our ISO 13485 management system adopts a risk management approach which, while having these controls in place, eliminates hazardous situations throughout the product realization process.

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HARBEC is a registered ITAR company. International Traffic in Arms Regulations (ITAR) is a set of United States Government regulations on the export and import of defense related articles and services. Our Defense and Military customers can have complete confidence that HARBEC has an established and implemented ITAR compliance program and adhere to the strict guidelines set forth by ITAR and EAR statutes.

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